FAQs

How long will it take for my order to ship/arrive?

I typically ship all orders within a week! Please leave up to 7 working days before contacting me about shipping your order. I often have many to fulfil, but I work hard to meet this target!

UK orders are sent with First Class shipping and therefore usually take 1-2 days to arrive after dispatching.

Do you accept returns?

Unfortunately, I do not accept returns due to hygiene reasons! I ensure that all orders are properly packaged to reduce any damage. However, if your item is damaged upon arrival, please get in touch with me through the contact page or my email famjoboutique@gmail.com. I will require evidence and then assess whether a refund or partial refund can be given.

How can I best care for my earrings?

Avoid getting the earrings wet by swimming, showering, or bathing while wearing them as this may damage them. Also avoid wearing them to sleep. I recommend to keep them stored in a closed container to protect them from chemicals and tarnishing. If they need to be cleaned, use a gentle, damp cloth to wipe them. Keep resin products out of direct sunlight as this can yellow them.

How can I contact you?

I can be contacted via the contact page, my email famjoboutique@gmail.com, or through my instagram direct messages @Famjoboutique.

Are your earrings hypoallergenic?

My earrings are made with either 925 sterling silver earring hooks, stainless steel earring hooks, or stainless steel studs. These are all hypoallergenic. The earring findings are all either stainless steel or silver/gold plated. Again all findings are hypoallergenic.

The definition of hypoallergenic is having a decreased tendency to provoke an allergic reaction. This does not mean that a wearer is guaranteed to not have an allergic reaction. It means the Nickel content is low and therefore decreases the chances of an allergic reaction occurring.